Privacy Policy
Effective Date: 1-1-2024
Brain Wellness Center, Inc.
San Ramon | Modesto | San Jose
Email: info@brain123.com
Call or Text: (925) 837-1100
1. Overview
At Brain Wellness Center, we value your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or communicate with us. We are committed to protecting your data in accordance with HIPAA and applicable federal and state privacy laws.
2. Information We Collect
We may collect the following types of information:
Personal Information:
- Name
- Email address
- Phone number
- Mailing address
- Date of birth
- Insurance information
- Medical history (if submitted through forms or intake process)
Protected Health Information (PHI):
- Health information provided during evaluation and treatment
- Results of assessments or services provided at our clinics
Website Usage Data:
- IP address
- Browser and device type
- Pages visited
- Referring websites
- General interaction behavior (collected via cookies or analytics)
Communications:
- Emails
- Contact form submissions
- Chat or phone call logs initiated through our website
3. How We Use Your Information
Your information may be used for the following purposes:
- Scheduling and managing appointments
- Responding to questions and inquiries
- Evaluating eligibility for insurance or self-pay services
- Providing treatment-related communication and follow-up
- Improving website functionality and user experience
- Complying with legal or regulatory obligations
4. How We Protect Your Information
We employ administrative, physical, and technical safeguards to protect your information, including:
- Secure encrypted website (SSL)
- HIPAA-compliant storage and EHR systems
- Role-based access control for authorized personnel only
- Secure backups and audit trails
5. Sharing Your Information
We do not sell or rent your personal information. We may share your information under the following circumstances:
- With your explicit written consent
- With treating professionals directly involved in your care
- With insurance carriers for coverage verification
- As required by law, subpoena, or legal process
- With contracted third-party vendors under HIPAA-compliant agreements
6. Cookies and Analytics
Our website may use cookies and third-party tools such as Google Analytics to gather anonymized data on user behavior. This data helps us improve user experience. You may disable cookies through your browser settings.
7. Your Rights
If you are a patient of Brain Wellness Center, you have the right to:
- Request access to your medical records
- Request corrections or amendments to your health data
- Request restrictions on certain uses or disclosures of your information
- Revoke a prior consent (as permitted by law)
- Receive an accounting of disclosures upon request
To exercise your rights, please contact us at: privacy@brain123.com
8. Third-Party Links
This website may contain links to external websites. We are not responsible for the content or privacy practices of such sites. Please review their privacy policies separately.
9. Children’s Privacy
Our services are intended for individuals age 4 and older. We do not knowingly collect personal data from children under 13 without verified parental consent.
10. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date. We encourage you to review this policy regularly.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact:
Brain Wellness Center
Email: privacy@brain123.com
Phone: (925) 837-1100